Refunds and Returns Policy for Kilted Builders, LLC
Effective Date: January 28, 2025
Welcome to Kilted Builders, LLC! This Refunds and Returns Policy outlines the terms and conditions under which we handle requests for returns and refunds related to the products and services provided through our website, www.kiltedbuilders.com. By engaging with our business, you agree to the terms outlined in this policy.
1. General Policy Overview
Due to the custom nature of our products and services, Kilted Builders, LLC operates under a strict no-refund and no-return policy, except in cases where statutory consumer protection laws apply. We encourage our customers to carefully review all orders, contracts, and project details before finalizing their purchase.
2. Conditions for Returns and Refunds
Kilted Builders, LLC may only consider a return or refund under the following circumstances:
- Defective Materials or Products: If the materials or products provided are found to be defective or damaged upon delivery or installation, customers must notify us within 5 business days of the delivery or installation date to qualify for a resolution.
- Failure to Meet Contractual Specifications: If the completed project or delivered product significantly deviates from the specifications outlined in the signed contract.
Requests for refunds or returns outside of the circumstances described above will not be honored.
3. Return and Refund Process
To initiate a return or refund request, customers must follow these steps:
- Contact Customer Support: Email us at [email protected] or write to us at:Kilted Builders, LLC
20 Foundry St.,
Concord, NH 03301 - Include the following information in your email or written request:
- Full name and contact information
- Order number or project reference
- Detailed description of the issue
- Photographic evidence (if applicable)
- Inspection and Evaluation: Upon receipt of your request, we will:
- Acknowledge your request within 3 business days.
- Conduct an inspection and evaluation of the issue within 10 business days. Additional time may be required for larger projects or complex issues.
- Resolution Offer: Based on our evaluation, we will offer one of the following resolutions:
- Replacement of defective materials or products
- Repairs or adjustments to meet contractual specifications
- Partial or full refund, at our discretion
4. Costs and Fees
- Inspection Fee: For cases not covered by defects or contractual discrepancies, an inspection fee of up to $400 may apply, which will be deducted from any approved refund.
- Return Shipping Fees: If applicable, customers are responsible for return shipping fees unless the return is due to a defect or error on our part.
- Non-Refundable Costs: Customization fees, installation fees, and labor costs are non-refundable under any circumstances.
5. Exclusions
The following items and services are not eligible for returns or refunds:
- Custom-built decks, additions, or siding tailored to your specifications
- Installed doors or windows, unless defective
- Normal wear and tear or damage caused by misuse or neglect
6. Timeframes
- Refunds will be processed within 15 business days after approval of the request.
- Replacement materials or products will be provided within 30 business days, subject to availability.
- Repairs will be scheduled within 10 business days of approval, based on mutual agreement.
7. Customer Support
If you have any questions or concerns about our Refunds and Returns Policy, please contact us:
- Email: [email protected]
- Address: 20 Foundry St., Concord, NH 03301
8. Legal Rights
This policy does not limit or exclude any rights you may have under applicable consumer protection laws. If you are unsure of your rights, we recommend seeking independent legal advice. We invoke Right to Repair in all instances.
Kilted Builders, LLC reserves the right to modify this policy at any time without prior notice. Please review this page periodically for updates.
Thank you for choosing Kilted Builders, LLC for your home improvement needs!